The highest possible rating a guest can give a short-term rental property and host on platforms like Airbnb and VRBO.
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A business philosophy that prioritizes the needs, preferences, and satisfaction of guests in all aspects of short-term rental management.
The percentage of booked nights in a short-term rental property during a specific quarter (every three months), calculated by dividing booked nights…
A status awarded to top-rated Airbnb hosts who consistently provide exceptional guest experiences and meet performance standards.
The process and procedures for handling situations where guests remain in a short-term rental property beyond their agreed-upon checkout time.