Technology systems that automate and control various aspects of a property, such as lighting, temperature, security, and appliances.
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Platforms like Airbnb and VRBO that allow guests to leave public reviews and ratings based on their stay experience.
Implementing safety measures and screening processes to verify guest identities, review guest reviews, and mitigate potential risks associated with hosting strangers.
Software used to manage and analyze customer interactions and data throughout the guest lifecycle, from inquiry to post-stay follow-up.
The process of interacting with guests before, during, and after their stay. This includes answering inquiries, providing check-in instructions, addressing concerns, and…