Digital systems used to manage guest check-ins, communications, and other operational tasks typically handled by a front desk in traditional hotels.
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A legal contract where a property owner appoints a property manager or management company to act as their agent in managing and…
The use of automated messaging tools and systems to streamline and personalize communication with guests, from booking inquiries to post-stay follow-ups.
The process of effectively communicating with guests throughout their stay, from booking to checkout, including inquiries, confirmations, and support.
A mobile payment platform that some short-term rental managers use to process payments and security deposits.