The use of software or platforms to automate communication with guests, such as sending booking confirmations, check-in instructions, and post-stay messages.
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The different forms of feedback provided by guests and hosts on short-term rental platforms, including star ratings, written reviews, and private feedback.
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The exchange of information and interaction between short-term rental hosts and their guests, encompassing pre-booking inquiries, booking confirmations, check-in instructions, during-stay support,…