The use of software or platforms to automate communication with guests, such as sending booking confirmations, check-in instructions, and post-stay messages.
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Establishing consistent and standardized communication practices with guests throughout their stay, from pre-arrival instructions to post-departure follow-up.
A trade association representing bed and breakfast establishments in Ohio, some of which may also operate as short-term rentals.
Applying the Pareto Principle to short-term rental amenities, suggesting that 80% of guest satisfaction likely comes from 20% of the amenities offered.
The use of technology to automate and control various aspects of a short-term rental, such as lighting, temperature, and security.