The use of software or platforms to automate communication with guests, such as sending booking confirmations, check-in instructions, and post-stay messages.
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A dedicated website created by a host or property manager to accept direct bookings from guests, bypassing third-party platforms.
An “Ojalá Moment” is a specific instance within a guest’s stay that creates a lasting positive impression and embodies the Ojalá Effect….
Amenities and attractions located within walking distance or a short drive from the rental property, enhancing its appeal to guests. Examples include…