The tendency for the features and amenities offered in a short-term rental to gradually increase over time, often in response to guest feedback or competitive pressures.
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A recognition awarded by Airbnb to hosts who consistently provide exceptional hospitality and meet specific performance criteria.
The process of a guest booking a property directly through the host’s website or other channels, bypassing third-party platforms.
A record of all communication between the host and the guest, including inquiries, booking confirmations, and post-stay messages.
The process of enhancing various aspects of the guest journey, from booking to checkout, to provide a positive and memorable experience.