Establishing a proactive system for regular inspections, repairs, and upkeep to ensure the property remains in excellent condition for guests.
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The use of software or platform features to send pre-written or triggered messages to guests, streamlining communication and improving response times.
Hosts can provide valuable travel tips to enhance the guest experience in Nha Trang, covering topics such as transportation, attractions, and local…
A guest service strategy that offers consistent and integrated support across all communication channels, ensuring guests receive prompt assistance throughout their stay.
A term for a host who leverages their local knowledge and connections to provide guests with authentic experiences and personalized recommendations.