Refers to the use of security cameras and recordings as evidence in case of incidents or disputes involving guests or the property.
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Analyzing guest reviews to identify patterns and insights related to the preferences and expectations of the defined target market for continuous improvement.
A business strategy focused on understanding and prioritizing the needs and expectations of customers. In the context of short-term rentals, VoC involves…
The normal deterioration of a rental property that occurs over time due to everyday use, such as faded paint, worn carpets, or…
Marketing strategies that target potential guests within a specific geographic area, promoting local attractions, experiences, and the unique features of the rental…