The process of effectively communicating with short-term rental guests before, during, and after their stay, addressing inquiries, providing instructions, and resolving issues promptly.
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Prompt, professional, and helpful communication with guests throughout their stay, from initial inquiry to checkout.
Utilizing software or platforms to manage reservations, calendars, and guest communication efficiently, ensuring accurate booking information and preventing double bookings.
A set of guidelines and expectations communicated to guests before booking to ensure a safe and respectful environment for both guests and…
A neutral third party who may be called upon to mediate disputes between short-term rental hosts, guests, and platforms like Airbnb or…