A communication style that is clear, respectful, and inclusive, addressing the needs and concerns of all guests regardless of background or ability.
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The use of software or platform features to send pre-written or triggered messages to guests, streamlining communication and improving response times.
The process of obtaining the necessary licenses and permits from local authorities to legally operate a short-term rental.
Obtaining adequate insurance protection for a short-term rental property, including coverage for property damage, liability, and potential guest injuries.
The concept that hospitality principles like warmth, generosity, and guest satisfaction are fundamental truths in short-term rental management, essential for success on…