The process of verifying the identity and assessing the suitability of potential guests before confirming their booking for a short-term rental property.
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The practice of proactively managing all aspects of a guest’s stay to create a positive and memorable experience, from pre-arrival communication to…
The exchange of information, inquiries, and updates between guests and hosts throughout the booking process and duration of the stay.
Providing amenities that cater to unique experiences, such as local tours, cooking classes, or adventure packages.
A reservation made directly through a property manager’s own website or booking engine, bypassing third-party platforms like Airbnb or VRBO.