Feedback provided by guests after their stay at a short-term rental property, influencing future booking decisions and the property’s overall rating.
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Comprehensive training programs designed for employees who directly interact with guests, such as cleaning staff, maintenance personnel, and on-site property managers.
The process of preparing a vacation rental property for the winter season, including protecting pipes, insulating, and securing outdoor areas.
A communication style that is clear, respectful, and inclusive, addressing the needs and concerns of all guests regardless of background or ability.
The process of cleaning, preparing, and resetting a short-term rental property between guest stays.