The overall positive sentiment and satisfaction a guest derives from their stay at a short-term rental. It encompasses all aspects of the guest journey, from pre-booking communication to post-stay follow-up, with the goal of creating memorable and enjoyable experiences.
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Communication between hosts and guests through platform messaging systems or other channels, facilitating booking inquiries, check-in instructions, and support.
Having plans and resources in place to handle unexpected situations that may arise during a guest’s stay, such as medical emergencies, natural…
A type of short-term rental where guests have exclusive access to an entire property, including all bedrooms, living areas, kitchen, and bathrooms,…
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