The overall positive sentiment and satisfaction a guest derives from their stay at a short-term rental. It encompasses all aspects of the guest journey, from pre-booking communication to post-stay follow-up, with the goal of creating memorable and enjoyable experiences.
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Feedback and ratings provided by guests after their stay, influencing the property’s reputation and visibility on platforms like Airbnb and VRBO.
The interconnected network of software, platforms, and tools used to manage and optimize short-term rental operations.
Complimentary wireless internet access provided to guests in a short-term rental property, considered an essential amenity for modern travelers.
Providing guests with the option to rent additional furniture or equipment during their stay, such as cribs, high chairs, or extra beds.