Applying house rules, such as no smoking or pet policies, uniformly to all guests to maintain fairness and prevent misunderstandings or disputes.
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A method of check-in that allows guests to access their short-term rental without any face-to-face interaction, often using keypads, lockboxes, or smart…
The process of addressing and resolving disputes or disagreements between hosts and guests or other stakeholders.
Refers to the air quality within and around buildings, particularly as it relates to the health and comfort of occupants. Important for…
Exceeding guest expectations by providing exceptional service, personalized touches, and going above and beyond to create a memorable stay.