Encouraging and responding to guest reviews thoughtfully, addressing both positive and negative feedback to improve future guest experiences and build a strong online reputation.
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A predefined plan outlining steps to address urgent property issues during a guest’s stay, such as plumbing leaks, heating failures, or security…
Essential services such as electricity, gas, water, and sewage that are typically provided by local government agencies or private companies to short-term…
A feature offered by some property management companies or platforms that guarantee a minimum number of bookings or rental income for a…
The total income generated by a short-term rental property from guest bookings within a year, excluding any expenses or fees.