Encouraging and responding to guest reviews thoughtfully, addressing both positive and negative feedback to improve future guest experiences and build a strong online reputation.
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The process of confirming a guest’s identity through official documents, phone numbers, or social media profiles to prevent fraud and ensure security.
A physical or virtual button that allows hosts and guests to quickly contact emergency services or designated contacts in case of an…
Typically offered by larger short-term rental properties or those within a hotel-like setting, these services provide guests with assistance similar to a…
Going above and beyond standard hosting practices to provide exceptional guest experiences, often through personalized touches, unique amenities, and proactive communication.