Responding to guest inquiries, concerns, or feedback with understanding, empathy, and a genuine desire to provide assistance and resolve any issues effectively.
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A feature on platforms like Airbnb and VRBO that allows guests to book a stay immediately without host approval.
A situation where one party in a transaction has more information than the other, such as a host knowing more about the…
A detailed description of a rental property on platforms like Airbnb and VRBO, showcasing its features, amenities, photos, and pricing to attract…
A formal request submitted by guests or property managers to address repairs, upkeep, or maintenance issues within the rental property.