Responding to guest inquiries, concerns, or feedback with understanding, empathy, and a genuine desire to provide assistance and resolve any issues effectively.
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A predetermined amount deducted from a security deposit or rental income to cover the normal depreciation of property and furnishings due to…
An electronic document or website providing guests with essential information about a short-term rental property and the surrounding area, including check-in instructions,…
Unauthorized bookings made outside of official platforms like Airbnb and VRBO, often involving direct contact between guests and hosts or through unverified…
Establishing clear, timely, and personalized communication with guests throughout their stay, from pre-booking inquiries to post-stay follow-ups, enhancing satisfaction and building rapport.