A designated person or service that guests can reach out to for urgent assistance or maintenance issues during their stay.
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Responding to guest inquiries, concerns, or feedback with understanding, empathy, and a genuine desire to provide assistance and resolve any issues effectively.
Enabling guests to access the property using their smartphones, offering convenience and flexibility for both guests and hosts.
The use of software or platforms to automate communication with guests, such as sending booking confirmations, check-in instructions, and post-stay messages.