The use of software or platforms to automate repetitive guest communication tasks, such as sending booking confirmations, providing check-in instructions, and requesting reviews.
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A status awarded by Airbnb to hosts who consistently meet specific performance criteria, including high guest ratings, responsiveness, and booking acceptance rates.
A seamless and welcoming check-in experience for guests, often involving clear instructions, keyless entry, and a prepared property.
Maintaining and managing outdoor amenities like pools, hot tubs, fire pits, and patios to enhance guest experience and ensure safety.
Dividing potential guests into groups based on shared characteristics, such as demographics, travel purpose, or booking behavior, to tailor marketing and services.