The use of software or platforms to automate repetitive guest communication tasks, such as sending booking confirmations, providing check-in instructions, and requesting reviews.
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Proactively anticipating and fulfilling guest needs before they arise, going beyond expectations to create a memorable experience.
A measure of the profitability of a rental property, calculated by dividing the annual net income by the total investment and expressing…
Platforms like Airbnb and VRBO that allow guests to leave public reviews and ratings based on their stay experience.
Using eco-friendly cleaning products and sustainable practices to minimize the environmental impact of cleaning short-term rentals.