The use of software or platforms to automate repetitive guest communication tasks, such as sending booking confirmations, providing check-in instructions, and requesting reviews.
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The art of providing exceptional service and creating a welcoming and enjoyable experience for guests staying in a short-term rental.
A one-time charge added to the reservation to cover the cost of cleaning the property between guest stays.
Security protocols and practices implemented by platforms like Airbnb and VRBO to protect hosts and guests from fraudulent bookings, payment scams, and…
A term for a generic, uninspired, or misleading marketing approach for a short-term rental, often relying on stock photos, exaggerated descriptions, or…