The practice of setting clear and realistic expectations with guests regarding the property, amenities, and house rules to avoid misunderstandings and ensure a positive experience.
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A Greek word that refers to the three levels of household, family, and property, often used in discussions of hospitality and the…
A large piece of fabric used as bedding for warmth, typically provided in short-term rentals to ensure guest comfort.
A booking request that is placed on hold until the host has a chance to review and accept or decline it, often…