The online reputation of a short-term rental business, as reflected in guest reviews, social media mentions, and other digital platforms. Maintaining a positive ebrand reputation is essential for attracting bookings and building trust with guests.
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A set of safety standards and protocols developed by Bureau Veritas to ensure the well-being of guests and staff in hospitality settings.
The total income generated from short-term rental bookings during the third quarter of the year, before deducting any expenses.
An African customer experience platform that helps businesses collect and analyze customer feedback, including reviews and ratings, relevant for understanding guest satisfaction…
A check-in process where the host physically greets the guest at the property, providing a personal touch and opportunity to answer questions…