The use of pre-written messages and scheduling tools to streamline guest communication, providing timely responses to inquiries, confirmations, and check-in instructions.
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A seamless and welcoming check-in experience for guests, often involving clear instructions, keyless entry, and a prepared property.
A thoughtful gesture of hospitality provided to guests upon arrival, typically containing local treats, beverages, or amenities to enhance their stay.
A separate charge added to the nightly rate for access to shared amenities like pools, gyms, or Wi-Fi.
Security cameras placed outside the property for safety and security purposes, recording footage of common areas while respecting guest privacy.