A plan for responding to guest reviews in a timely and professional manner to address feedback, resolve issues, and maintain a positive online reputation.
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The process of effectively communicating with guests throughout their stay, from booking to checkout, including inquiries, confirmations, and support.
Additional charges added to the base rate, such as cleaning fees, pet fees, or extra guest fees.
Highlights the importance of regular property maintenance and upkeep to prevent potential issues, ensure guest safety and satisfaction, and protect the value…
A legally binding contract between a property owner and a property manager outlining the terms of their business relationship.