Software or tools used to manage communication with guests, including inquiries, bookings, and post-stay feedback.
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Establishing a system within Zendesk to categorize and prioritize guest support tickets based on urgency and importance, ensuring timely resolution of critical…
The process of confirming the identity of guests booking a short-term rental, often involving providing government-issued identification or social media profiles.
Obtaining legal permission to play copyrighted music in a commercial setting, such as a short-term rental property, typically requiring licenses from performing…
Strategies and tactics used to promote short-term rentals and attract bookings, including listing optimization, social media, and paid advertising.