A readily accessible list of contact numbers for emergencies, including local authorities and the host or property manager.
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The use of various communication channels, such as in-app messaging, email, and SMS, to interact with guests before, during, and after their…
Personalizing a guest’s stay by providing amenities, recommendations, or services based on their specific needs, preferences, or interests.
Amenities considered to be above and beyond the standard offerings, significantly enhancing a guest’s experience and potentially increasing booking appeal.
The process of visualizing the guest experience from pre-booking to post-stay, identifying touchpoints and opportunities for improvement in short-term rental hosting.