A digital or printed guide providing guests with essential information about the property, amenities, house rules, and local recommendations.
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A term used to describe a contract that is very strong and difficult to break. Having an ironclad rental agreement is crucial…
A structured system for guiding and supporting new short-term rental hosts, providing resources, education, and assistance to help them succeed in the…
A seamless and welcoming check-in experience for guests, often involving clear instructions, keyless entry, and a prepared property.
A formal request made by a guest or host to Airbnb or VRBO for financial reimbursement due to damages, injuries, or other…