The process of effectively communicating with guests throughout their stay, from booking to checkout, including inquiries, confirmations, and support.
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Automated messages sent to guests at specific points in their journey, such as booking confirmation or check-out instructions.
The legal and financial framework under which a short-term rental property is owned, such as sole proprietorship, partnership, or LLC.
Online reviews and testimonials from property owners about their experiences with different short-term rental management companies.
Strategies and tools used to manage interactions with guests, from initial inquiry to post-stay follow-up, aiming to build loyalty and positive relationships.