An error that occurs when a property is accidentally booked by two different guests for the same dates.
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Specific periods of the year when a destination experiences a surge in tourist activity and higher demand for short-term rentals.
The use of pre-written messages and scheduling tools to streamline guest communication, providing timely responses to inquiries, confirmations, and check-in instructions.
Encompasses all aspects of creating a positive and memorable experience for guests, from pre-arrival communication to personalized recommendations and post-stay follow-up.
A communication style that is clear, respectful, and inclusive, addressing the needs and concerns of all guests regardless of background or ability.