Practices and policies that promote welcoming and accommodating guests and employees from all backgrounds, regardless of race, ethnicity, gender, sexual orientation, or ability.
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An “Ojalá Moment” is a specific instance within a guest’s stay that creates a lasting positive impression and embodies the Ojalá Effect….
Local government rules and laws governing short-term rental operations, such as permits, taxes, and noise ordinances.
An abbreviation for “Short-Term Vacation Network,” it encompasses the interconnected web of online platforms, property managers, service providers, and resources that facilitate…
A percentage-based fee charged by platforms like Airbnb and VRBO to hosts for using their services, including listing exposure, booking processing, and…