Platforms and software facilitating efficient communication between hosts and guests, including messaging apps and automated responses.
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Rules, laws, and guidelines established by governments or platforms to regulate the short-term rental industry, covering aspects like safety, taxation, and licensing.
The proactive approach of optimizing all aspects of a guest’s stay, from pre-booking to post-departure, to create a positive and memorable experience.
Refers to the business model of short-term rental management companies providing services directly to property owners, acting as intermediaries.
The rate at which potential guests initiate the booking process on a short-term rental platform but do not complete the reservation.