A dedicated website created by a host or property manager to accept direct bookings from guests, bypassing third-party platforms.
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The process of addressing and resolving guest complaints or issues effectively and efficiently to ensure guest satisfaction and maintain a positive reputation.
A type of short-term rental where guests have exclusive access to an entire property, including bedrooms, bathrooms, kitchen, and living areas.
Information that guests willingly and proactively provide to short-term rental hosts, such as preferences, interests, and travel styles, which can be used…
A professional and empathetic approach to addressing negative guest feedback publicly on listing platforms, mitigating potential damage and demonstrating commitment to guest…