The process of addressing and resolving guest complaints or issues effectively and efficiently to ensure guest satisfaction and maintain a positive reputation.
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A charge imposed by platforms like Airbnb and VRBO to guests or hosts (or both) to cover the cost of using their…
Luxury features and services offered at short-term rental properties to attract discerning guests, such as private pools, hot tubs, concierge services, and…
The practice of logging miles driven for business purposes, such as property visits or guest communication, for tax deductions.
Educational resources and programs designed to help vacation rental hosts improve their skills in areas such as marketing, guest service, and property…