The process of addressing and resolving guest complaints or issues effectively and efficiently to ensure guest satisfaction and maintain a positive reputation.
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A sofa that converts into a bed by pulling out a hidden mattress platform from underneath the seating area.
The rate at which the Euro (EUR) exchanges for another currency, important for hosts and guests dealing with international transactions on platforms…
The process of comparing key performance indicators (KPIs) of a short-term rental business, such as occupancy rates and revenue, from one year…
Coverage that protects hosts from financial losses due to accidental or intentional damage caused by guests to their short-term rental property.