The process of addressing and resolving guest complaints or issues effectively and efficiently to ensure guest satisfaction and maintain a positive reputation.
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The practice of renting out a portion or all of one’s primary residence to guests for short-term stays.
Reservations made for a short-term rental on the same day as the check-in date. This often requires flexible hosts and efficient turnover…
The percentage of time a short-term rental property is booked over a specific period.
Physical items provided in a short-term rental to enhance guest comfort and experience, like toiletries, linens, or kitchenware.