The process of addressing and resolving guest complaints or issues effectively and efficiently to ensure guest satisfaction and maintain a positive reputation.
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A realistic average daily rate that a short-term rental can achieve in a given market, considering factors like property size, amenities, location,…
Adjusting rental rates higher during periods of increased travel demand, such as holidays or popular events, to capitalize on market fluctuations.
The loyalty program of InterContinental Hotels Group (IHG), while not directly related to short-term rentals, it can offer benefits to hosts who…
A set of rules and conditions that determine the refund amount a guest receives if they cancel their booking.