The process of addressing and resolving guest complaints or issues effectively and efficiently to ensure guest satisfaction and maintain a positive reputation.
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A promotional offer that provides a reduced rate for guests who book a minimum stay of two nights, encouraging longer bookings.
The percentage of time a rental property is booked over a specific period. A key metric for evaluating rental income potential and…
A pricing strategy that appears successful in the short term but ultimately undermines profitability or long-term sustainability. This might involve consistently undercutting…
A feature on booking platforms allowing hosts to block off specific dates or periods on their calendars when their property is unavailable.