A document that outlines how a short-term rental host collects, uses, stores, and protects guest data, ensuring compliance with relevant privacy regulations.
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A predefined strategy for communicating with guests during unexpected events that disrupt their stay, such as power outages, internet failures, or natural…
The use of software to automate communication with guests, such as booking confirmations, check-in instructions, and post-stay reviews.
The integration of internet-connected devices, such as thermostats, lighting, and security systems, to enhance convenience, energy efficiency, and guest experience.
Techniques and approaches hosts can use to address negative reviews, mitigate their impact, and potentially turn a negative experience into a positive…