A marketing approach that uses data insights to target specific guest segments, personalize marketing messages, and optimize advertising campaigns for better results.
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Detailed information provided to guests about how to access the property upon arrival, including check-in procedures, key codes, and any special instructions.
The sum of all interactions and perceptions guests have with a host and their property, from the initial booking process to the…
Effective and responsive communication with guests throughout their short-term rental experience, from pre-booking inquiries to post-stay feedback.
The level of preparedness and resources available to handle emergencies or unexpected situations that may arise during a guest’s stay.