An optional program offered by some platforms or insurance providers that provides coverage for accidental damages caused by guests during their stay, often as an alternative to traditional security deposits.
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Detailed instructions provided by hosts to guests on how to access the short-term rental, including key codes, lockbox locations, or arrival procedures.
The ability to communicate with guests in multiple languages, either through the host’s own skills or by utilizing translation services, to cater…
The use of natural language processing (NLP) techniques to analyze guest reviews and feedback, identifying positive and negative sentiment to improve guest…
A document that provides information about the hazards of a particular cleaning product or other chemical used in a short-term rental property.