An optional program offered by some platforms or insurance providers that provides coverage for accidental damages caused by guests during their stay, often as an alternative to traditional security deposits.
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A customer service approach in short-term rental management that emphasizes personalized attention, proactive communication, and anticipating guest needs to create exceptional experiences.
The terms and conditions that dictate the refund amount a guest receives if they cancel their booking, ranging from flexible to strict.
Guidelines for professional and respectful communication between hosts, guests, and other stakeholders in the short-term rental industry.
A pre-designed framework or document that guides hosts in creating a comprehensive marketing strategy for their short-term rental property.