All communication and interactions between hosts, guests, and platforms occurring online, including messaging, reviews, and booking processes.
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The proactive approach of optimizing all aspects of a guest’s stay, from pre-booking to post-departure, to create a positive and memorable experience.
A designated spot offering breathtaking panoramic views of the Ngorongoro Crater, a must-visit attraction for guests staying in the area.
A feature on Facebook where users can ask for and receive recommendations from friends, sometimes leading to referrals for short-term rentals if…
A 12-month period used for financial reporting and tax purposes, which may not necessarily align with the calendar year. Important for hosts…