A method of check-in that allows guests to access the property without physically meeting the host or a property manager, typically through keyless entry systems or lockboxes.
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The level of readiness and resources a host has in place to handle emergencies or unexpected situations that may affect guests, ensuring…
Proactive communication initiated by a host or property manager to guests, such as pre-arrival instructions, local recommendations, and follow-up messages.
The steps involved in welcoming and orienting new guests to a short-term rental property. A smooth and efficient eboarding process enhances guest…
Maintaining a prompt and consistent response time to guest inquiries and messages, demonstrating professionalism and attentiveness.