Additional services offered to guests for an extra fee, such as airport transportation, grocery delivery, restaurant reservations, or tour bookings. This enhances the guest experience and provides additional revenue streams.
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The process of gathering data from multiple sources, such as booking platforms, property management systems, and revenue management tools, to gain comprehensive…
A metric tracked by Airbnb and VRBO that measures how quickly and consistently hosts respond to inquiries and booking requests.
Dividing potential guests into distinct groups based on shared characteristics, such as demographics, travel purpose, or booking behavior. This allows hosts and…
The use of various communication channels, such as in-app messaging, email, and SMS, to interact with guests before, during, and after their…