Actively monitoring, responding to, and managing guest reviews across various platforms. This includes encouraging positive reviews, addressing negative feedback constructively, and using reviews to improve the guest experience.
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The practice of exceeding guest expectations by providing unexpected amenities, personalized touches, or thoughtful gestures.
A financial metric calculated by dividing the annual rental income after expenses by the total property investment, indicating the profitability of a…
A set of guidelines and restrictions communicated to guests before booking to ensure a safe and respectful environment for both guests and…
An eco-conscious approach to short-term rental management that minimizes environmental impact by reducing waste, using sustainable products, and promoting responsible consumption.