Actively monitoring, responding to, and managing guest reviews across various platforms. This includes encouraging positive reviews, addressing negative feedback constructively, and using reviews to improve the guest experience.
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A designation awarded to top-rated Airbnb hosts who consistently meet specific performance criteria, including high response rates and positive guest reviews.
The total income generated from a short-term rental property over a specific period, including rental income, cleaning fees, extra guest charges, and…
A physical or digital guide provided to guests upon arrival, containing essential information about the property, amenities, house rules, local recommendations, and…
Managing all interactions with guests throughout their stay, from pre-booking inquiries to post-stay feedback, using various channels like messaging apps and email.