The use of technology to automate repetitive customer service tasks in short-term rental management, such as responding to frequently asked questions or managing booking inquiries.
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A video recording that provides a virtual tour of a vacation rental property, showcasing its layout, amenities, and features.
An online platform or app providing guests with access to booking information, house manuals, local recommendations, and communication channels with the host.
A rewards program offered by Ibis hotels for frequent guests, offering discounts, perks, and other benefits.
Providing complimentary bottled water from brands like Nestle Pure Life as a thoughtful gesture for guests upon arrival, ensuring their hydration and…