The use of technology to automate repetitive customer service tasks in short-term rental management, such as responding to frequently asked questions or managing booking inquiries.
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A person who is travelling or holidaying, typically for leisure or recreation.
An independent professional who investigates and resolves complaints related to short-term rentals, acting as a mediator between guests, hosts, and platforms.
A colloquialism for security measures implemented at short-term rental properties, such as security cameras, smart locks, and noise monitoring devices.
The penalties or actions taken against guests who violate the established house rules, ranging from warnings to financial penalties to eviction from…