A visual representation of the steps a guest takes from the moment they become aware of your short-term rental to the end of their stay and beyond, used to identify areas for improvement in the guest experience.
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Refers to a traditional business with a physical location, as opposed to an online-only business. In the context of short-term rentals, it…
A promotional strategy where short-term rental businesses actively reach out to potential guests through targeted advertising, email campaigns, or special offers to…
A specialized service that provides cleaning and laundering of linens, towels, and other textiles for short-term rental properties, ensuring fresh and hygienic…
Encompasses all aspects of a guest’s stay, from pre-booking communication to post-stay follow-up, aiming to provide a positive and memorable experience.