A thoughtful gift basket provided by hosts to welcome guests upon arrival, typically containing local treats, essential items, and personalized touches.
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Establishing a system within Zendesk to categorize and prioritize guest support tickets based on urgency and importance, ensuring timely resolution of critical…
A refundable amount collected from guests before their stay to cover potential damages to the property. It is typically managed through the…
Virtual or in-person tours of a short-term rental property that showcase its features, amenities, and layout to potential guests, helping them visualize…
Implementing and enforcing property rules and guidelines based on past guest requests and behaviors to prevent issues and ensure a smooth experience.