Strategies and tools used to manage and analyze customer interactions throughout the guest journey, aiming to enhance satisfaction, loyalty, and repeat bookings.
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Strategies and tools used to optimize booking patterns based on anticipated demand and seasonal trends, maximizing occupancy and revenue.
Detailed instructions provided by hosts to guests on how to access the short-term rental, including key codes, lockbox locations, or arrival procedures.
A contactless check-in process where guests can access keys or a lockbox without face-to-face interaction with the host or property manager.
Reservations that have been made for a short-term rental property for dates in the future.