Strategies and tools used to manage and analyze customer interactions throughout the guest journey, aiming to enhance satisfaction, loyalty, and repeat bookings.
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The process of collecting, analyzing, and responding to guest feedback to improve the overall guest experience and identify areas for improvement.
Local, state, and federal taxes that apply to short-term rental income and operations, such as lodging taxes, sales taxes, and income taxes.
The shared responsibility of responding to guest inquiries, providing information, and addressing concerns throughout the booking and stay process in a short-term…
Exploring multiple avenues for generating income from short-term rentals, such as offering additional services, experiences, or partnering with local businesses.