Strategies and tools used to manage and analyze customer interactions throughout the guest journey, aiming to enhance satisfaction, loyalty, and repeat bookings.
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An online platform that allows homeowners to rent out their private swimming pools by the hour to guests.
A kitchen in a short-term rental property that is fully furnished with appliances, cookware, and utensils to allow guests to prepare meals…
Arrangement or provision of transportation services by the host, such as airport pick-up/drop-off, local shuttle services, or access to bicycles.
Methods employed to vet potential guests before confirming bookings, including verifying identities, reviewing guest profiles, and setting reservation requirements.