Strategies and tools used to manage and analyze customer interactions throughout the guest journey, aiming to enhance satisfaction, loyalty, and repeat bookings.
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Providing high-end massage chairs that recline to a neutral posture, offering guests a relaxing and therapeutic experience during their stay.
A program by Airbnb that recognizes high-quality listings that meet specific criteria for design, amenities, and host responsiveness.
The practice of generating detailed reports every three months to analyze key performance indicators (KPIs) like occupancy rates, revenue, expenses, and guest…
The practice of renting out a portion or all of one’s primary residence to guests for short-term stays.