The ability to communicate effectively with guests from diverse cultural backgrounds, respecting their customs and preferences.
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The tone, clarity, and effectiveness of a host’s communication with guests, fostering positive interactions and addressing inquiries professionally and promptly.
A system using internet-connected devices to manage access to a property, such as smart locks or keyless entry systems, often integrated with…
A satirical term for a basic, ubiquitous amenity provided in a short-term rental, such as instant coffee or generic toiletries, often perceived…
A refundable amount collected from guests before their stay to cover potential damages or violations of house rules.