The ability to communicate effectively with guests from diverse cultural backgrounds, respecting their customs and preferences.
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The thorough cleaning and sanitation of a rental property after a guest checks out, ensuring it is ready for the next guest.
Refusing to rent a short-term rental property to a guest based on protected characteristics such as race, religion, or national origin, which…
The process of effectively communicating with guests before, during, and after their stay, including responding to inquiries, providing check-in instructions, and addressing…
Personalized and detailed messaging to guests, often in the form of welcome letters or pre-arrival emails, providing essential information and enhancing their…