A record of all communication between the host and the guest, including inquiries, booking confirmations, and post-stay messages.
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Accommodating guests from diverse backgrounds and language preferences by providing multilingual support, translated materials, and culturally sensitive amenities.
Security measures implemented by the host to ensure the safety and well-being of guests, such as smoke detectors, carbon monoxide detectors, and…
Communication channels that allow hosts to interact directly with guests outside of the Airbnb and VRBO platforms, such as email or messaging…
A request for maintenance or repair that requires immediate attention to address an issue that is impacting the habitability or safety of…