Guidelines for professional and respectful communication between hosts, guests, and other stakeholders in the short-term rental industry.
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Connecting your property management system to Twilio’s communication platform for automated messaging, appointment reminders, and guest support.
Temporary disruptions in utility services (e.g., power outages, water shut-offs) that can impact guest comfort and require prompt attention.
Security cameras placed outside the property for safety and security purposes, recording footage of common areas while respecting guest privacy.
The extent to which guests can identify and recall a short-term rental brand based on its visual elements, messaging, or reputation.