Guidelines for professional and respectful communication between hosts, guests, and other stakeholders in the short-term rental industry.
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A term for a host known for providing a consistently high-quality guest experience across all areas of their short-term rental operation.
Communication between hosts and guests on short-term rental platforms, typically through the platform’s messaging system.
A rental property that includes all essential furniture for living, such as beds, sofas, tables, and appliances.
Effectively and promptly addressing guest inquiries, requests, and issues through various communication channels to ensure a positive experience.