A formal request made by a guest or host to Airbnb or VRBO for financial reimbursement due to damages, injuries, or other issues covered by their respective insurance or guarantee programs.
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The designated time by which guests are required to vacate a short-term rental property at the end of their stay.
A legally binding agreement between a vacation rental property owner and a guest outlining the terms and conditions of the rental agreement.
Features within the Airbnb and VRBO platforms that facilitate communication between hosts and guests before, during, and after a booking.
A digital or physical guide providing guests with all the necessary information about the property, amenities, house rules, and local recommendations.