The various platforms or methods used to communicate with guests, including email, SMS, messaging apps, and phone calls.
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Amenities explicitly listed and promised by the host in their listing description or pre-booking communication.
An online platform offering training and resources for hospitality professionals, including those in the short-term rental industry, covering topics like guest service,…
The thorough cleaning and preparation of a vacation rental property between guest stays to ensure a hygienic and welcoming environment.
Practices and policies that promote welcoming and accommodating guests and employees from all backgrounds, regardless of race, ethnicity, gender, sexual orientation, or…