The various platforms or methods used to communicate with guests, including email, SMS, messaging apps, and phone calls.
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An online marketplace connecting short-term rental hosts with potential guests, such as Airbnb, VRBO, Booking.com, or Expedia.
A small token of appreciation offered to guests upon arrival at a short-term rental, such as a bottle of wine, local snacks,…
The practice of proactively managing all aspects of a guest’s stay to create a positive and memorable experience, from pre-arrival communication to…
Situations or issues that arise during the short-term rental process that cause significant stress, difficulty, or financial loss for hosts or property…