In the context of short-term rentals, this refers to the percentage of guests who do not return for a repeat booking within a specific timeframe.
Churn Rate
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Creating a smooth and stress-free check-in process for guests, with clear instructions, easy access to the property, and prompt assistance if needed.
Platforms used to process online payments from guests, such as Stripe, PayPal, or Braintree.
A set of guidelines provided by hosts to communicate expectations and ensure a respectful and enjoyable stay for guests.