Detailed information provided to guests about how to access the property, including directions, lock codes, and wifi passwords.
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Providing customer service and communication to guests in multiple languages to cater to a wider audience and enhance their experience.
When a short-term rental property does not have in-unit laundry facilities, but guests have access to a shared or paid laundry facility…
A metaphorical term representing the intangible aspects of a short-term rental experience, such as the overall ambiance, host communication, and guest satisfaction.
Price reductions offered by the host for longer stays, last-minute bookings, or other promotional reasons.