A set of rules that determine the refund amount a guest receives if they cancel their reservation, ranging from flexible to strict.
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Heightened cleaning and sanitation procedures implemented by short-term rental hosts, often exceeding industry standards, in response to health concerns or pandemics.
The use of data and software tools to track performance metrics related to yield management, such as occupancy rates, average daily rates…
The process of monitoring, responding to, and managing guest reviews and feedback across various platforms to improve guest satisfaction and online reputation.
A questionnaire sent to guests after booking to gather preferences, expectations, or special requests, allowing for personalized service.