A legally binding contract between a host and a guest that outlines the terms and conditions of the short-term rental, including rental dates, payment terms, and house rules.
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The exchange of information and interaction between hosts or property managers and guests throughout the booking and stay process.
A tax levied on accommodations, including short-term rentals, often collected by hosts and remitted to local governments.
A measure of how quickly and effectively a host communicates with and responds to inquiries and requests from potential and current guests.
The speed and efficiency with which property managers address maintenance requests from guests, ensuring a positive experience and minimal disruption.